Join the team

Role Overview

Supporting our customer service efforts with excellence, while maintaining a growth mindset. Responsible for the daily onsite support of our customers through office equipment setups and service repairs as a certified technician.

Core Functions

Perform set-ups, installations, general maintenance and technical service repairs on multi-function copiers, printers and scanners.

Work Environment and Physical Requirements

·         Vision for near, mid-range and far as well as hearing for low, medium and high pitch.

·         Requires physical ability for lifting, standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.

·         Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.

·         To be considered for this position, you must be at least 18 years old in accordance with company policies and applicable labor laws

·         Ability to navigate hazardous conditions such as frequent moving vehicles, loading equipment, and various equipment materials.

·         Ability to lift 20 – 100 pounds.

Hours and Schedule

·         40 hours per week (8:00am-5:00pm, M-F).

·         Minimal travel required for trainings, company events and out of town service calls.

Benefits

·        Comprehensive Employee Benefit Package

·        Health Insurance (Includes plans eligible for an HSA - with company match)

·        401 (k) retirement plan with 3% match/company contribution

·        Paid Time Off Policy

·        Company-Issued Cell Phone

·        Company Training Opportunities

LEARN MORE

Role Overview

As a Service Dispatcher, you will serve and support our customers and team members with administrative and managerial support that accelerates productivity and supports operational efficiencies.

You’ll experience a variety of tasks in your work, but they’re all in the spirit of serving the Tascosa team and our customers! You’ll get to work with excellence in operational tasks like assigning service calls to technicians, scheduling installations, invoicing customers, and ordering equipment. Managerial tasks include directing and coordinating a team of service technicians to ensure productive and efficient service.

 You’re Probably a Match If:

• You have 1+ year of experience in a management role supporting a team or equivalent.

• You have excellent written and verbal communication skills.

• You enjoy supporting and helping other team members and customers.

• You enjoy working on a variety of tasks.

• You are detail-oriented and love keeping things organized.

• You're a critical thinker with the ability to make sound decisions in ambiguity.

• You're hungry to grow personally and professionally in your discipline.

• You have advanced interpersonal skills with the ability to handle people and issues with confidence, maturity, and integrity.

What Winning Looks Like:

• Showing up early and consistently.

• Providing excellent customer service through phone, email, and in person.

• Partnering with the sales, customer service and management teams to streamline processes and support business priorities.

• Managing multiple projects and installations and coordinating next steps in the sales/customer service process.

• High level communication.

• High level teaming and coordination with other branches.

• Keeping inventory and showroom counted, up to date, and clean through delegation.

Work Environment & Physical Requirements

·         Vision for near, mid-range and far as well as hearing for low, medium and high pitch.

·         Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.

·         Must have a current and valid driver’s license.

·         Ability to lift 5 – 50 pounds.

Preferred Qualifications

·         Microsoft office

Hours and Schedule

·         Average 40 hours per week (7:30am-5pm, Monday – Friday).

·         Lunch meetings are occasionally required.

Benefits

·         Comprehensive Employee Benefit Package

·         Health Insurance (Includes plans eligible for an HSA - with company match)

·         401 (k) retirement plan with 3% match/company contribution

·         Paid Time Off Policy